Striim Technical Account Management

Striim offers Technical Account Managers (TAM) who serve as a point of contact for customers and partners seeking help with planning and deploying their Striim software. Striim TAMs help customers deploy our software more securely and successfully by focusing on various technology needs.

Knowledgeable, flexible support now and in the future

Having a Technical Account Manager (TAM)—your Striim champion—is crucial to your operations with Striim. A TAM is a specialized product expert who works collaboratively with IT Orgs, AppDev, and DevOps teams to plan for successful deployments and realize optimal performance and growth. As part of the CS organization, your TAM can help you learn from issues to improve your operational excellence and stability, and get the most out of Striim.

How your Striim TAM works for you

Interfaces with your PMO or PMs
Coordinates access to Striim resources across:
- Customer Success Engineering
- Technical Support
- Product Management
Review Technical Architectures & Use of Striim
Reviews use cases and provides approaches & alternatives
Reviews and assists in the deployment of best practices
Documents and gathers information for feature requests
Introduces new releases and associated features
Manages escalations in the event of a support issue