Alerting in Striim
Alerts notify you when a Striim Cloud service or Striim applications (data pipelines) require attention. Striim Cloud provides two levels of alerting: Striim Cloud Console alerts and Service alerts.
Striim Cloud Console alerts
Striim Cloud Console alerts, also known as control-plane alerts, monitor changes to the running status and health status of Striim Cloud services. You can configure an alert rule for all services in an account or for selected services. These alerts are quick to configure and notify you by email. Triggered alerts are also recorded in the Striim Cloud Console alert history.
Account Admins can manage alert rules for all services in the account. Service Admins can manage alert rules for the services they administer. Developers and Viewers can view alert history but cannot manage alert rules.
For more information, see Managing Striim Console alerts.
Service alerts
Service alerts, also known as data-plane alerts, monitor operational, application, and business conditions within an individual Striim service. Striim Cloud provides three types of service alerts.
Smart alerts are predefined, system-wide alerts for common operational conditions, such as application backpressure, high server CPU usage, or an idle source. Only Striim administrators for the service can manage Smart Alerts. For more information, see Managing Smart Alerts.
Custom alerts monitor conditions that you define for selected resources. You can create an alert for a server, Forwarding Agent, connection profile, application, or pipeline component. The Striim administrators for the service and other non-admin users of the service who are enabled to manage alerting can use this feature. However, custom alerts for Striim services and Forwarding Agents remain restricted to administrators. See Managing custom alerts.
Application-generated alerts monitor data or business conditions defined in application logic, such as a field value exceeding a specified limit. These alerts apply to the data processed by a specific application and are not configured in Alert Manager. See Sending alerts from applications.
Receiving service alert notifications
You can receive service alert notifications from Striim in the Striim web UI, by email, by Slack, or by Microsoft Teams. The administrator must configure the Striim service to send notifications using these channels.
Automate workflows using alert notifications
You can use alert notifications to automatically create support tickets and route them to the right team. Configure rules in your email system, or in a workflow automation tool that supports your email system, Slack, or Microsoft Teams.
When you configure alerts and notification channels, Striim automatically includes the product name and service name in Smart Alert and custom alert notifications:
Email: The subject begins with the service name. The message body begins with the product name and service name, followed by the alert message.
Slack and Microsoft Teams: The message begins with the product name and service name, followed by the alert message.
If the name is unavailable, Striim omits it, and the notification includes only the product name. If you have existing rules that match the full subject line of alert emails, update them to account for the added name.
Application-generated alerts do not include these details. Their notifications contain only the content defined in the application's TQL (see Sending alerts from applications).
For example, you can configure a rule that matches the service name payments-prod and the product name Striim Cloud Mission Critical, creates a support ticket, and assigns it to the Payments Operations team. Include the alert message and other available details in the ticket to help the team investigate.