Zendesk
Zendesk is a customer support platform for managing tickets, users, and customer experience workflows. Striim’s Zendesk Reader connects to the Zendesk Support API and publishes WAEvents that can be processed with continuous queries or written to supported targets.
Feature summary
Feature | Supported? | Notes |
|---|---|---|
Objects | ||
Standard objects | ✓ | Examples include Tickets, TicketComments, Users, Organizations, Groups. |
Custom objects | - | Custom objects are not supported. |
Authentication | ||
Basic (username/password) | Basic authentication is deprecated by Zendesk. | |
OAuth | ✓ | Sign in via OAuth using your Zendesk subdomain. |
Custom methods | - | |
Security and Governance | ||
TLS 1.2 | ✓ | Transport encryption. |
Connection Profile | ✓ | Store host and credentials/OAuth for reuse. |
Operations | ||
Initial Load | ✓ | |
Pull-based Incremental Load | ✓ | |
Automated mode | ✓ | Covers initial and incremental phases. |
Building Applications / Programmability | ||
Wizards | - | Use if available in your environment. |
Flow Designer | ✓ | Create applications visually. |
Striim TQL | ✓ | Programmatic app creation. |
Schema Handling | ||
Initial Schema Creation | ✓ | Propagates object schema to WAEvent-compatible targets. |
Output as WAEvents | ✓ | Default output format. |
Schema Evolution | - | |
Runtime | ||
Resilience | ✓ | Configurable retries. |
Recovery - A1P & E1P | ✓ | Recovery applies to incremental load. |
Parallel Execution | ✓ | Platform-supported. |
Metrics & Auditing | ✓ | Key metrics available via Striim monitoring. |
Sample Zendesk objects
Tickets, TicketComments
Users, Organizations, Groups
TicketFields, Tags