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Operational considerations for ServiceNow Reader

For additional guidance and best practices for deploying and managing ServiceNow integrations in Striim, see:

Metrics monitored by the ServiceNow Reader

Metric

Description

Read timestamp

Last source timestamp read.

Number of inserts

Insert operations emitted.

Number of updates

Update operations emitted.

CPU / CPU rate

Runtime resource usage.

Source rate / Input rate

Events per unit time into the pipeline.

Last event position

Most recent offset/marker.

Latest activity

Most recent event or status.

Read lag

Delay between source change and read time.

Table-level information

Per-table activity and status.

ServiceNow Reader limitations

  • Delete operations are captured only on tables with auditing enabled. See Configuring Auditing for a Table in the ServiceNow documentation.

  • READ access to sys_audit_delete is required to capture delete operations.